Seckford Care is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Your privacy is important to us
This notice informs you how we use the information you give us and how we protect your privacy. It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018.
We abide by UK Law and our data protection regulator within the UK is the Information Commissioner’s Office, detailed below.
Collecting of, and purpose for, your information
We offer services and products to our clients. To provide these, we may need to collect personal data, such as name, address and contact details.
We use information held about you in the following ways:
- Your information may be used to introduce you to the services that we offer, to help with ongoing administration, to contact you with any review or changes that are applicable, and/or for our own business research and analysis.
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
Withholding of the required data may result in an insufficient service being provided.
We may obtain data from individual customers or from employer firms.
Sharing your data
We may share your personal data with the following organisations:
- We may verify your identity by searching publicly-available records held by credit reference agencies.
- Business partners, suppliers and sub-contractors for the performance of any contract that we enter into with them.
We will not sell or share your information with any other third parties, unless we have obtained additional consent from you.
Your rights regarding your data
- We will not hold your information for any longer than is necessary, unless there is a lawful basis for retention.
- Should your data be inaccurate, we will rectify this without delay.
- Should you wish us to delete your data at any point, please contact the Office, as shown further below, to make the request. This will be actioned, unless there is a lawful basis for us to retain the information; in which case, you will be advised accordingly.
- Should you wish to transfer your data to another organisation, please contact the office, as below, and we will organise this for you.
- You can request access to your data at any time. We will provide you with a full copy within one month of your request.
- You can withdraw consent to us holding and processing your information at any time. Please contact the office, as below, should you wish to do this.
- We may provide you with updates and bulletins, which are appropriate to your service, on an ongoing basis – this will be explained to you, if it is applicable. You can opt out of these, should you wish to – please contact us and advise us, if you wish to.
We have in place a full information security policy, business continuity and disaster recovery plans.
We take data security very seriously and have in place, we feel, the most secure options available in order to store and transfer your data securely. We can provide details on request.
Where we store your personal data:
Our contact details
Should you wish to contact us in relation to any issues within this notice, please contact:
Data Protection Officer
You will be responded to as promptly as possible.
Your right to complain
Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us, as above, or via our regulator as follows:
The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745, if you prefer to use a national rate number.
Under the Regulations, we are required to obtain your consent in order for us to be able to collect, process, share and hold your personal data.
Please ensure that you have read this notice fully and accept all that it contains. If you have any queries, please contact us directly.
Please contact us, if you are not able to read or understand this notice sufficiently.